NON-REFUNDABLE DEPOSITS ON CUSTOM ORDERS
In order to reserve a diamond, or begin the custom design process, a fully transferable, non-refundable deposit is required. Should you change your mind, the non-refundable deposit may be applied towards another diamond or piece of fine jewelry. This deposit is designed to show your seriousness towards completing a custom piece of fine jewelry with Jansen Creations, and is also designed to discourage placing deposits on multiple diamonds at multiple retailers. Should you not be satisfied with your purchase, your non-refundable deposit may be fully refunded through our 30-day return policy on a finished piece of jewelry. Prior to the start of creating a bespoke piece, you will receive a cost estimate for the entire piece(s) of jewelry, which will require your signed approval.
Subsequent to placing a deposit on either a diamond or a piece of jewelry, your piece of jewelry must enter production or the remaining balance on the diamond be fully paid within 60 calendar days. In other words, it is not possible to place a deposit on a diamond and then wait several months to pay off the remaining balance of the diamond or jewelry. Jansen Creations does not offer layaway
GRACE PERIOD ON DEPOSITS
Within 24 hours of placing a deposit on an in-stock or commissioned diamond, you may cancel your order and receive a full refund. After 24 hours, deposits are subject to the aforementioned refund policy.
Jansen Creations may purchase diamonds from major growers around the world, and we inspect each stone for quality prior to selling to a client. Jansen Creations may need to bring in a diamond on memorandum for a specific client. While we aim to offer this as a complimentary service, Jansen Creations may require a transferable, but non-refundable memo fee to bring in multiple stones for a single client request. Jansen Creations will notify the client of this memo fee in writing prior to any transaction commencing. Memo periods can be limited to as little as 24 hours. Jansen Creations cannot guarantee reservations of a stone without a 20% deposit.
Shipments of loose diamonds, Ready to Ship items require full payment upon placing an order.
Prior to the shipment or delivery of a completed custom piece of jewelry, full payment on the remaining balance of an invoice is required. You have 30 days from production completion to pay your final invoice; however your piece of fine jewelry will not ship until the final invoice has been paid. Failure to pay for the finished piece of jewelry within 30 days of production completion may result in forfeiture of the deposit and cancellation of the order. Jansen Creations 30-day return policy commences on the day of shipment to the customer (or date of pick up for local clients).
All prices quoted through the concierge process, on Jansen Creations website, at the showroom, or at any trunk show are in USD unless otherwise noted. Jansen Creations is not responsible for changes in foreign exchange rates and will only quote and charge clients in USD.
All purchases delivered in, picked up, or shipped to the following states will incur the following tax rates: California: 8.5%; New York: 8.875%. Beginning April 1, shipments to the following states will incur these sales tax rates dependent on city and county: Illinois 6.25%-11%; Oklahoma 4.5%-11.5%; Nevada 6.85%-8.375%; New Jersey 6.625%; Pennsylvania 6%-8%; Washington 6.5% - 10%. Please consult with Jansen Creations for additional information.
CARAT WEIGHT MEASUREMENTS
All carat weights displayed in Jansen Creations collection pieces are approximate and may vary slightly from the finished piece. Notably, carat total weights for wedding bands may vary based on ring size and exact weight of diamonds used. Jansen Creations will provide an estimate, to the best of our ability, of the final carat weight of a piece of jewelry prior to payment. On some pieces, discounts are not available for small discrepancies in carat weights.
TIME TO SHIP
Most Collection and Ready to Ship orders ship within 1-2 business days of placing your order. Jansen Creations will contact you within 24 hours if your order requires more time to ship.
Purchases of loose diamonds are ready to ship in 1-3 business days. Jansen Creations will contact you within 24 hours if your order requires more time to ship.
Custom pieces, including bridal pieces, are ready to ship within 2-3 weeks from final design approval, depending on the complexity of the piece. Most designs are approved within 1-2 weeks from date of deposit placement. Jansen Creations will notify you if your piece requires additional fabrication time.
Within the United States, Jansen Creations offers complimentary, fully-insured two-day shipping with UPS for pieces up to $15,000 USD in value with signature required to a residence, business address, or hold for pick up at a UPS Office.
Pieces over $15,000 USD are sent complimentary via fully-insured UPS Priority Overnight with signature required to a residence, business address, or hold for pick up at a UPS Office. Shipments under $15,000 USD in value may be upgraded to UPS Priority for $50 USD.
All shipments require signature upon delivery and may not be left unattended. It is strongly recommended to have a package sent to a UPS Office location for pick up. It is strongly discouraged to send a shipment to a doorman residential building. Unclaimed packages, packages returned to Jansen Creations, or packages that must be re-routed to a new address due to client error carry a $75 USD re-shipping fee. If a shipping address is different from the billing address, additional documentation may be required.
For pieces with a value above $100,000 USD, armored delivery may be required through Brinks or Malca Amit. Signature is required upon delivery. Shipments are fully insured while shipments are in transit and up until the point of signature, at which point liability for loss or theft is transferred to the customer. Jansen Creations encourages clients to insure fine jewelry using personal jewelry insurance. Insurance on shipping covers damage or loss to the physical jewelry. Jansen Creations is not responsible for damage done to packaging during transit, such as a dented shipping box. Jansen Creations does not guarantee next day or two-day delivery due to UPS and weather delays. We recommend allowing for two additional business days for time sensitive shipments, especially during the months of November and December. A valid phone number is required for all shipments.
Please note that some US territories are considered International destinations for shipping purposes.
International recipients are responsible for paying all customs duties and import fees. Jansen Creations is not able to provide estimates or quotations of international import fees.
Jansen Creations is happy to offer International Priority (~two days) UPS shipping to the following International destinations starting at $75 USD: Anguilla, Antigua and Barbuda, Aruba, Austria, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bonaire, British Virgin Islands, Brunei, Canada, Cayman Islands, China, Curacao, Denmark, Dominica, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guam, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, Macau, Malaysia, Marshall Islands, Monaco, Montserrat, Netherlands, Papa New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Saudi Arabia, Seychelles, Singapore, South Korea, Saipan, Sint Maarten, Spain, Sri Lanka, St. Barthelemy, St. Kitts and Nevis, St. Lucia, St. Vincent, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turks and Caicos, United Arab Emirates, United Kingdom, US Virgin Islands, Vatican City, Vietnam.
For those countries not listed, armored delivery may be available for jewelry purchases of $25,000 or more. Please inquire with an Jansen Creations for more information. International shipments are recommended to be sent to a business address. Residential deliveries to international destinations may be available at an additional fee.
Return, Refund, and Re-Setting Policy
30-DAY RETURN POLICY
Jansen Creations will go above and beyond to ensure you are fully satisfied with your purchase. Should you be unhappy for any reason, Jansen Creations is proud to honor a full 30-day return and refund policy. In order to qualify for return, customers must submit a Customer Service Inquiry through the Jansen Creations website within 30 days of receipt of merchandise. The 30 day return window is inclusive of the day of receipt. For example, if a customer receives merchandise on April 3, the last day to initiate a return is May 2.
Receipt is defined as the day the merchandise arrived at the specified address provided by the customer. If the customer has specified that the merchandise be shipped to a UPS Office for pick up, the date of receipt is the day the merchandise arrives at the UPS Office and is available for pickup. Although most UPS Offices will hold packages for up to five business days, customers are strongly encouraged to pick up from UPS Offices on the day that the merchandise arrives. If the customer has specified that the merchandise be shipped to a friend or family member, the date of receipt is the day the merchandise arrives at the address of the friend or family member and is irrespective of when the actual customer receives the merchandise.
To initiate a return, customers must submit a Customer Service Inquiry within 30 days of receipt of Jansen Creations merchandise through the Jansen Creations website. Should the merchandise fall within the 30-day return window, Jansen Creations will provide an RMA number and fully-insured return shipping label for a fee, either $25 or $50 USD for domestic shipments. Fees for international customers start at $75 USD. The return shipping label must be purchased within one business day of submitting a return inquiry. Merchandise must be shipped within two business days of receipt of the shipping label. For example, if a customer initiates a return on Wednesday, April 1, that customer must pay for their return label by Thursday, April 2, and must ship the merchandise by Monday, April 6. Shipments dropped off at UPS after the required date will be rejected, returned to customer, and will not be eligible for return or refund. Should a customer attempt to return merchandise through another method, such as shipping via another carrier, Jansen Creations will reject the package and return to sender.
International clients are responsible for paying for any import tariff, taxes, or duties assessed and charged on return of goods to Jansen Creations. Those fees may be deducted from total amount of refund.
Jansen Creations return policy is a satisfaction guarantee, not a 30-day use window. Finished jewelry must be returned in complete, original, out-of-the-box condition, with original grading certificates, if applicable. In other words, pieces worn during the 30-day period are no longer in original condition and are not eligible for return. Loose diamond purchases must be returned with the original grading certificate and in their original condition. Jansen Creations will check to ensure both loose diamonds and set diamonds match their corresponding grading certificates. Finished jewelry must be returned in full; Jansen Creations will not accept partial returns of finished jewelry, such as returning only the setting or only the loose diamond. Clients unsure about setting styles are encouraged to contact Jansen Creations for a loaner proposal ring.
Once your return is received and confirmed, your refund will be processed in 5-7 business days to the original form of payment, when applicable. If necessary, your refund will be provided via ACH or check. Jansen Creations will only provide refunds in the form of USD and cannot refund in other currencies or cryptocurrencies.
Returned items are not eligible for immediate re-purchase and must go through an extensive intake process. In other words, if a customer creates a custom setting and wants to “return” the ring then immediately re-purchase the ring in order to avoid re-setting fees, that is not an option. Please see below for re-setting and removal fees.
Items purchased from “Ready to Ship” that are returned within 30 days carry the following re-stocking fees:
NON-CUSTOM Fashion Collection: $25 USD
All other Ready to Ship items: $75 USD
ITEMS NOT ELIGIBLE FOR RETURN OR REFUND
Jewelry that has been worn and is no longer in original, out-of-the-box, new condition is not eligible for refund or return.
Any commissioned diamonds are not eligible for refund or return and are considered final sale.
Any additional services such as upgraded shipping fees, secondary third-party gemological grading, engraving fees, or re-setting fees are not refundable.
Some custom pieces and loose diamond purchases may be ineligible for return and are considered final sale with pre-payment written confirmation and consent from the client.
If a client wishes to purchase a lab grown diamond outside of the quality levels approved by Jansen Creations, or has been advised of potential issues in fabrication of a piece, Jansen Creations reserves the right to revoke the return policy, so long as this notice has been given prior to a client paying any part of an invoice or deposit.
LOOSE DIAMOND INSPECTION
To ensure you love a diamond prior to committing to a full piece of jewelry, we recommend purchasing the lab diamond loose. Subsequent to final payment, Jansen Creations will ship the diamond to you. You will have 30 days to inspect and decide to keep or return the diamond. If you would like Jansen Creations to set the diamond for you, you will be provided with a complimentary fully-insured shipping label to return the diamond to complete the custom design process. Should you elect to return the diamond and not set it with Jansen Creations, you are responsible for return shipping. Please note that loose diamond inspection is limited to one diamond per client and is not a good way to see multiple diamonds in person.
RE-SETTING AND REMOVAL FEES
Upon placing a 20% deposit, Jansen Creations will work with you to develop a custom piece of jewelry using computer-aided design and photorealistic renderings. Jansen Creations and Design team have years of experience creating beautiful, long-lasting jewelry, and will offer guidance and suggestions throughout the process. Jansen Creations may also caution against design styles requested by clients for structural and aesthetic reasons, and will alert a client with written notice that the client's requests are ill-advised. Jansen Creations' 30-day return and refund policy does not extend to re-setting a center diamond into a completely new design, should the client change his/her mind about his/her preferences for the setting.
Jansen Creations reserves the right to enforce the following re-setting fees should the final piece of jewelry be compliant with the client's original requests and renderings, but no longer desired:
14k and 18k Solitaires: $500 USD
Platinum Solitaires: $1,000 USD
Custom non-solitaires: starting at $500 USD (client will receive a custom quote to re-set the piece of jewelry)
Should you decide to forego the setting after production, and the ring is in original, out-of-the-box condition, the client can receive full credit for a returned setting, less a removal fee starting at $500 USD (client will receive a custom quote to remove the center stone). Client is responsible for return shipping. If a client has been wearing the ring for some time and has decided that he/she no longer likes the setting, that piece is not eligible for a removal refund. Jansen Creations would be happy to design and create a new setting starting at $500 USD (client will receive a custom quote to re-set the diamond into a new setting).
Milwaukee area and NY area residents are welcome to drop off a ring for first-time re-sizing at our Milwaukee shoowroom or at a New York partners location at no charge. For those outside of these areas, a re-sizing fee of $75 USD will be required, which covers fully-insured shipping both ways. In the event a ring must be completely re-cast due to significant incorrect ring size (2+ sizes), a re-setting fee will be charged, starting at $500 USD. Please note that the complimentary re-size applies only to the first re-size. Clients are encouraged to re-size a ring only once. Additional re-sizes may incur an additional fee, which may be up to a full re-setting fee.
RINGS THAT CANNOT BE RESIZED
In store rings must be exchanged for a different size ring within 30 days of receipt. Eternity bands, and those rings for which a Jansen Creations has provided pre-payment notice of inability to re-size, are ineligible for complimentary re-sizing and will require full exchange within 30 days. Due to the bespoke nature of Jansen Creations eternity bands, re-stocking fees for eternity bands are quoted on a case by case basis and start at $300 USD.
Lifetime Diamond Guarantee & Warranty
Jansen Creations lab grown diamonds are the hardest substance on earth — ten times harder than a Sapphire or Ruby. A 10 out of 10 on the Mohs hardness scale, Jansen Creations are extraordinarily resistant to heat, chemicals, and scratching. Furthermore, lab grown diamonds are less likely to chip than mined diamonds since they have less strain, defects, and impurities in their crystal structure.
Because of their quality, we guarantee that diamonds purchased from Jansen Creations will not fade, cloud, change color, or lose their brilliance in your lifetime. If, at any time, your Ada diamond loses its optical quality after purchase, your diamond will be eligible for trade-in for a diamond of comparable size and quality. There is no additional fee for this warranty. Jansen Creations reserves the right to waive this warranty with advanced pre-payment warning to a client for any commissioned stones cut to specifications not recommended by Jansen Creations (such as stones too narrow or too shallow for quality fabrication).
DIAMOND TESTING RESULTS
There are many simple, low-cost tools on the market designed to differentiate mined diamonds from diamond simulants such as cubic zirconia, moissanite, white topaz, and yttrium aluminum garnet (YAG). Many of these cheap tools (some as little as $10 USD) are not able to properly identify laboratory-grown diamonds, due to the superior quality and purity of a laboratory-grown diamond. While most tools will identify an Jansen Creations as a diamond, some tools may incorrectly identify an Jansen Creations as a diamond simulant. As such, Ada Diamonds does not guarantee that every handheld tool on the market will correctly identify every lab diamond sold by Jansen Creations. Jansen Creations does guarantee that every lab diamond we sell will test as a lab grown or synthetic diamond via a third party gemological association such as IGI, GIA, SGL or GCAL which utilize sophisticated, spectral analysis equipment for testing. Read more about why some diamond testers incorrectly identify laboratory-grown diamonds.
Jansen Creations is proud to offer a warranty on its jewelry. Within the first two years of purchase, we will replace side or accent diamonds (of 0.25ct and smaller) that go missing if due to a manufacturing defect at no cost to the client. Jansen Creations will examine any jewelry missing stones and make a determination regarding the nature of a missing side stone. Our warranty excludes coverage due to negligence. Should Jansen Creations determine the repair needed is outside of the warranty coverage or time frame, Jansen Creations is happy to provide a quote for paid repair.
Any repairs or work not done by Jansen Creations or authorized third parties we work with will void this warranty. We cannot stress enough the importance in choosing jewelry that is appropriate for your lifestyle. Jansen Creations jewelry is made with precious metals of gold or platinum which are much softer than the diamonds they are holding. Precious metals are not impervious to breakage or damage. Please do not wear Jansen Creations fine jewelry during times of heavy hand use, such as gym activity, carrying heavy objects, grabbing onto handrails, or when coming into contact with cleaners or chemicals. Damage due to sudden impact, such as a fall, may require a complete re-make of the ring in order to repair it. If you are unsure about when and where to enjoy your fine jewelry, an Jansen Creations would be happy to walk through some best practices for ensuring the longevity of your ring.
Jansen Creations does not guarantee replacement for a lost center stone for any reason, and strongly encourages our clients to obtain jewelry insurance in the event of extreme damage, loss, or theft.
Please note that all Jansen Creations bridal jewelry is stamped with both the metal type and for FTC compliance.
CLEANING AND MAINTENANCE
Milwaukee area residents are welcome to drop off jewelry for complimentary cleaning, polishing, and re-plating at the Jansen Creation location or partners. NY area residents are welcome to drop off Diamond jewelry for complimentary cleaning, polish, and re-plating at the New York location partner. Please allow up to 3 business days for service at either location. Both locations are strictly by appointment only.
For those outside of the Milwaukee area, Jansen Creations offers cleaning and/or re-plating for $100 USD. This fee only covers the cost of fully insured shipping both ways; the actual service is complimentary.
Jansen Creations is proud to offer a lifetime diamond upgrade program on all IGI, EGL, GCAL, SGL and GIA graded diamonds previously purchased from Jansen Creations.
You will receive credit equal to 100% of the original price toward the purchase of a new diamond.
The price of your new diamond must be at least 1.5x the price of your original diamond.
Your diamond must be in its original condition with the original diamond grading report.
Lifetime trade-in does not apply to the cost of the setting.
To begin the trade-in process, please submit a Customer Service Inquiry.
Terms of Service
EU data protection law makes a distinction between organizations that process personal data for their own purposes (known as “controllers”) and organizations that process personal data on behalf of other organizations (known as “processors”). JC, located at the address in the section entitled “Contact Us” below, is the controller with respect to information you provide through the Service.
INFORMATION WE COLLECT
INFORMATION YOU PROVIDE
We collect information you provide directly via the Service, including when you register an account, update your profile, access our content, make a purchase, participate in a sweepstakes, contest, survey, or other promotion (“Promotion”), contact customer support, or apply for a job. We may use Service Providers (defined below) to collect this information.
The information we collect includes information that identifies you personally (whether alone or in combination). Some examples of information we collect include the following:
Contact Data. We collect your first and last name, e-mail address, postal address, phone number, and other similar contact data.
Credentials. We collect passwords and other information for authentication and account access.
Demographic Data. We collect demographic information including your age, gender, and country.
Payment Data. We collect data necessary to process your payment if you make a purchase, including your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.
Profile Data. We collect your interests, favorites, wish lists, ring size preferences, and other profile data.
Content. We collect the content of messages you send to us, such as feedback and product reviews you write, or questions and information you provide to customer support. For example, if you contact a customer service representative or jewelry consultant and provide information to the consultant or submit a request through our Service, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you.
Resume Data. We collect data as necessary to consider you for a job opening if you submit an application to us, including your employment history, transcript, writing samples, and references.
You may choose to voluntarily submit other information to us through the Service that we do not request, and, in such instances, you are solely responsible for such information.
INFORMATION COLLECTED AUTOMATICALLY
JC automatically collects information about your device and how your device interacts with our Service. We may use Service Providers to collect this information. Some examples of information we collect include the following:
Service Use Data. We collect data about the features you use, the pages you visit, the e-mails and advertisements you view, the products you purchase, the time of day you browse, your referring and exiting pages, and other similar information.
Device Connectivity and Configuration Data. We collect data about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and other similar information.
IP Address and Device Identifiers. JC collects your IP address and other device identifiers, including your MAC address and mobile advertising identifiers. We collect this data for various purposes, including to assess, diagnose problems, and improve functioning of our Service, servers, and hosting providers as well as to analyze trends and traffic patterns, gather demographic information, track the date, time, and duration of each session within our website, prevent fraud, and customize our services and advertisements.
Location Data We collect data about your device’s location, which can be precise (e.g., latitude/longitude data) or imprecise (e.g., location derived from an IP address or data that indicates a city or postal code level).
Log Files. Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track users' movements around our site and understand trends.
Operational: Cookies are essential in order for you to use our Service, such as our shopping bag, as well as to access password protected areas, such as your personal account.
Analytics and Performance: Cookies collect information about how you use our Service and remember the choices you make (such as your language or location) to provide an enhanced performance and a more personalized experience.
Customization: Cookies allow us to gather information on how our Service is being used so that we can provide content that is relevant to you.
Social Networking: Cookies allow users to share our pages and content to third-party social networking sites.
Web Beacons. JC also uses electronic images known as web beacons (also known as pixels) on the Service. When you access a website, video, e-mail, or advertisement that contains a pixel, the pixel may permit us or a third party to drop or read cookies on your browser. Pixels are used in combination with cookies to track activity by a particular browser on a particular device. We may incorporate pixels from third parties that allow us track our conversions, bring you advertising both on and off the Service, and provide you with additional functionality, such as the ability to connect our Service with your social media account.
Location-Identifying Technologies. Location-aware technologies may be used to collect precise location data when you enable location-based services through your device. Location data may be used for purposes such as verifying your device’s location and delivering or restricting relevant content and advertising based on that location.
Some information about your use of the Service and certain Third Party Services (defined below) may be collected using Tracking Technologies across time and services and used by us and third parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Service and certain Third Party Services.
For further information on Tracking Technologies and your rights and choices regarding them, see the sections entitled “Third Parties” and “Your Rights and Choices” below.
INFORMATION FROM OTHER SOURCES
Data brokers from which we purchase demographic data to supplement the data we collect.
Social networks when you reference our Service or grant permission to JC to access your data on one or more of these services.
Partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
Publicly-available sources such as open government databases or other data in the public domain.
For further information on Third Party Services, see the section entitled “Third Parties” below.
USE OF INFORMATION
We use information about you for our legitimate interests, including to:
Manage our Service, including your registration, account, and transactions.
Perform services requested by you, such as to process and fulfill your order, to respond to your comments, questions, and requests, and provide customer service.
Send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
Prevent or take action regarding illegal activities, including suspected fraud.
Monitor and analyze trends, usage, and activities.
Conduct internal research on our users' demographics, interests, behavior.
Improve our marketing and promotional efforts, Service content and product and service offerings.
Develop and send you direct marketing, including advertisements and communications about our and third party products, offers, promotions, rewards, events, and services.
We also use information about you with your consent, including to:
Verify your eligibility and deliver prizes in connection with Promotions you have entered.
Serve advertising tailored to your interests on our Service and Third Party Services.
Fulfill any other purpose disclosed to you and with your consent.
We may use information that does not identify you (including information that has been de-identified) without obligation to you except as prohibited by applicable law. For information on your rights and choices regarding how we use your information, please see the section entitled “Your Rights and Choices” below.
SHARING OF INFORMATION
We share your information as follows:
Service Providers. We share your information with third party agents, contractors, vendors, and other service providers in connection with their work on our behalf (collectively “Service Providers”). For example, if we need to ship something to you, we must share your name and address with a shipping company. Examples of other third parties that we may share your information with include: webhosting companies, fulfillment companies (e.g., companies that fulfill product orders), loose diamond suppliers, jewelers, assemblers, data analysis firms, affiliates, third party consulting or marketing firms, and e-mail service providers. Additionally, if you use a credit card or other financing alternative to place an order with ADI, we will use a third party payment processor to process your information in association with the transaction. We may also may share information with other companies and organizations for credit fraud protection and risk reduction. These third parties only receive your information if such information is needed to perform their function(s), and they are not authorized to use such information for any other purpose(s) other than the purpose(s) set forth by JC. We only provide third-parties with the minimum amount of information necessary to complete the requested service, product or transaction. Notwithstanding the above, we may permit our Service Providers to use aggregate information which does not identify you or de-identified data for other purposes.
Affiliates: We may share your information with our related entities including our parent and sister companies. For example, we may share your information with our affiliates for customer support, marketing, and technical operations.
Business Partners: We may share your information with our business partners in connection with offering you co-branded services, selling or distributing our products, or engaging in joint marketing activities. For example, we may share information about you with a business partner for purposes of providing you with co-branded products or services that we may offer.
Special Events: If you choose to participate in a special event (for example, a Promotion), JC may share your information with those organizations participating in the applicable event. Typically, these third parties do not use your information for any other purpose other than to manage the event. In some cases these third-party partners may send you promotional materials regarding their products and services. In these cases, you will be given the opportunity to opt-out, and not have your information shared with that third-party partner. By entering a Promotion, you agree to the official rules that govern that Promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other parties to use your name, voice and/or likeness in advertising or marketing materials.
Feedback and Testimonials. If you provide feedback or testimonials on the Service or on JC products or services, we may post this feedback or testimonial, including your information, on the Service or in marketing and promotional materials. We may, by our sole discretion, edit feedback or testimonials for length and content. California residents and data subjects in Europe have additional rights as set forth in “Your Rights and Choices” below.
Third Parties. We may share your information with third parties for purposes of facilitating your requests (such as when you choose to share information with a social network about your activities on the Service) and in connection with tailoring advertisements, measuring and improving our Service and advertising effectiveness, and enabling other enhancements.
Business Transfer. Your information may be disclosed as part of, or in connection with, any merger, sale of company assets, or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which information would be transferred as one of the business assets of JC.
Security, Compliance with Law, and Fraud Protection. We may disclose your information as we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We also may share your information in order to investigate, prevent or take action regarding illegal activities, including suspected fraud, or as otherwise required by law. We may also share your information to protect the rights, property, life, health, security and safety of us, the Service or any third party.
Consent. We may share your information for any other purpose disclosed to you and with your consent.
Without limiting the foregoing, in our sole discretion, we may share aggregated information which does not identify you or de-identified information about you with third parties or affiliates for any purpose except as prohibited by applicable law. For information on your rights and choices regarding how we share your information, please see the section entitled “Your Rights and Choices” below.
JC does not knowingly collect personal information from children under the age of thirteen (13). In the event that JC ever does so, we will strictly comply with the Children's Online Privacy Protection Act (“COPPA”). If you are a parent or guardian and believe JC has collected such information in a manner not permitted by COPPA, please contact us as set forth in the section entitled “Contact Us” below, and we will remove such data to the extent required by COPPA.
THIRD PARTY SERVICES
THIRD PARTY FEATURES
Liking and Sharing. We may embed a pixel or SDK on our Service that allows you to “like” or “share” content on your JC account through, Third Party Services, including social networks such as Facebook and Twitter. If you choose to engage with such a Third Party Service through our Service, we may collect any information you have authorized the Third Party Service to share with us (such as your user ID, billing information, public profile information, e-mail address, birthday, friends list, and other account and profile data). Likewise, if you choose to engage with such a Third Party Service through our Service or visit our Service while logged in to that Third Party Service on your device, the Third Party Service may receive information about your activities on our Service and be able to associate that information with information the Third Party Service already has about you.
ANALYTICS AND INTEREST-BASED ADVERTISING
Our Service contains Tracking Technologies owned and operated by Third Parties. For example, we use Tracking Technologies from third party analytics provides, such as Google Analytics, to help us analyze your use of the Service, compile statistic reports on the Service’s activity, and provide us with other services relating to Service activity and internet usage. We also work with ad serving services, advertisers, and other third parties to serve advertisements on the Service and/or on Third Party Services. These third parties may use Tracking Technologies on our Service and Third Party Services (including in e-mails and advertisements) to track your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you on the Service and Third Party Services or third party devices after you have left the Service (“Interest-based Advertising”).
We may serve ads on Third Party Services, such as Facebook and Google, which are targeted to reach people (or similar people) on those services that have visited our Service or that are also identified in one of more of our databases (“Matched Ads”). This is done by matching common factors between our data and the data of Third Party Services. If we use Facebook Custom Audiences to serve Matched Ads on Facebook services, you should be able to hover over the box in the right corner of such a Facebook ad and find out how to opt-out. We are not responsible for such Third Party Services’ failure to comply with your opt-out instructions.
For further information on Tracking Technologies and your rights and choices regarding them, please see the sections entitled “Information Collected Automatically” above and “Your Rights and Choices” below.
REVIEW AND UPDATE OF ACCOUNT INFORMATION
You may access, update, or remove certain account information that you have voluntarily submitted to us through the Service. If you would like to update or revise information in your account, you may do so through your account or by contacting us as set forth in the section entitled “Contact Us” below. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. California residents and data subjects in Europe have additional rights as set forth in the sections entitled “Your Wisconsin Privacy Rights” and “Your European Privacy Rights” below.
TRACKING TECHNOLOGY CHOICES
Do Not Track. Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms. For more information on “Do Not Track,” visit allaboutdnt.com.
Please be aware that if you disable or remove Tracking Technologies some parts of the Service may not function correctly.
ANALYTICS AND INTEREST-BASED ADVERTISING
You can opt-out of your data being used by Google Analytics through cookies by visiting tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on.
Some of the third parties that collect information from or about you on the Service in order to provide more relevant advertising to you participate in the Digital Advertising Alliance (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. This program offers a centralized location where users can make choices about the use of their information for online behavioral advertising. To learn more about the DAA and your opt-out options for their members, please visit for website opt-out, aboutads.info/choices. In addition, some of these third parties may be members of the Network Advertising Initiative ("NAI"). To learn more about the NAI and your opt-out options for their members, please visit networkadvertising.org/choices/. If you are in the EU, please also visit the EU online choices page at http://www.youronlinechoices.com/. Please note that if you opt-out of online behavioral advertising using any of these methods, the opt-out will only apply to the specific browser or device from which you opt-out. Further, opting-out only means that the selected members should no longer deliver certain Interest-based Advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). We are not responsible for effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.
To opt-out of receiving e-mail promotions from JC, please follow the unsubscribe instructions in our promotional e-mail correspondence or contact us as set forth in the section entitled “Contact Us” below. Please note that opting out of promotional communication received from JC does not affect our non-promotional communications with you, including those related to your account, orders placed with JC, or our ongoing business relations.
We implement and maintain reasonable administrative, physical, and technical security safeguards to help protect your information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Despite the measures we take, transmission via the Internet is not completely secure and we cannot guarantee the security of your information.
By email: email@example.com